FAQs
FREQUENTLY ASKED QUESTIONS
Have any burning questions?
We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers.
If you can’t find what you’re looking for, contact us!
HOW LONG DOES IT TAKE TO SHIP?
Delivery is currently only available in Singapore.
- Please allow 2-3 working days for us to process your order.
- Flat-fee islandwide delivery of $4.50 applies to orders below $150.
- Free delivery for orders above $150.
- Doorstop delivery within 3-5 working days from the date of order.
- Slight delays are to be expected during public holidays or festive sale period.
WHAT IS YOUR EXCHANGE/RETURN POLICY?
We allow exchanges only for wrong sizing (subject to stock availability) as all orders will be checked prior to delivery.
All exchanges must be done within 7 working days of receipt of the items.
You may write in to us at pastelssg@gmail.com.
We will be more than happy to assist you.
All return items must be returned in unworn, unwashed and unaltered condition with all tags intact.
All exchanges must be done within 7 working days of receipt of the items.
You may write in to us at pastelssg@gmail.com.
We will be more than happy to assist you.
All return items must be returned in unworn, unwashed and unaltered condition with all tags intact.